Got a question about renting a fridge or freezer for your exhibition or event?
Then the chances are the answer is right here! Below we have included some of the questions which we are asked most regularly here at Lowe Refrigeration. Don't hesitate to suggest any questions you might have regarding the purchase or hire of commercial refrigeration equipment in order that we can help you or our future clients. Mail any queries to: info@loweref.com
What experience does Lowe Refrigeration hand in dealing with high-profile events or festivals?
Lowe Refrigeration has grown to become the words largest and only global commercial refrigeration provider. As such, our experience in dealing with high-profile events, is unsurpassed. Lowe Refrigeration's clients include some of the most demanding and high-profile events around the world. Lowe Refrigeration has provided industrial fridges and freezers, cold rooms and chillers for events such as:
Wimbledon, Henley Royal Regatta, Glastonbury music festival, Formula One Singapore Grand Prix
For further information of a client roster, don't hesitate to contact Lowe Refrigeration representative today
What happens if my fridge stops working during an exhibition?
Where a fault is reported on any of our industrial fridge rentals, Lowe Refrigeration will dispatch a member of the technical services department, who will quickly inspect, (and where possible repair) the refrigerator for faults. In the event that a fault cannot quickly be rectified, a replacement fridge, freezer or chiller unit unit will be provided as quickly as possible for the client.
Is there a call out fee / repair fee to rectify breakdowns which occur to my fridge or freezer during the exhibition lease period?
No. The maintenance of your refrigeration rental is included within the cost of leasing, given that any problem which raises is not the fault of the hirer.
What happens if a Lowe Refrigeration unit is damaged whilst in my care at the exhibition?
Where damage has been caused to a rented Lowe Refrigeration commercial cooler or fridge, that damage will be charged to the client, over and above the agreed rental fee.
Does Lowe Refrigeration sell second hand refrigeration units?
Yes, Lowe Refrigeration does indeed sell ex-rental display and storage refrigeration equipment, from drinks chillers, commercial coolers, and refrigeration under counters
Is there a difference between commercial refrigeration units and the foods for which they are suitable?
Yes, various different types of foodstuffs are suited to particular types of refrigeration. Differences arise both in the temperature range of the commercial refrigeration unit itself, as well as storage and presentation methods. At Lowe Refrigeration, we offer refrigeration coldrooms with hanging rails to facilitate the chilled storage of fresh meat, as well as fish refrigeration displays which are suitable for flaked ice , common in retail outlets. We also stock multi-deck dairy chillers with optional fruit and vegetable display kits, as well as bar fridges, and drinks display chillers.
What is the difference between a chilling unit freezer unit?
Given that commercial chillers, industrial fridges and commercial freezers come in many different shapes and sizes, the primary functional difference is that commercial freezers, and indeed freezers in general, are designed to store or display food at low temperatures, generally between -18-25°, depending upon the product. Chilled food, on the other hand, is generally kept between -1+7°
If you have an exhibition or food show in the pipeline, and are unsure as to whether your produce suits a commercial fringe, commercial freezer or dairy display unit, please feel free to browse our products under the sales or rental tabs at the top of this website. A comprehensive breakdown of each refrigeration unit is present for each product; this will help you to make your decision. Alternatively, do not hesitate to contact a Lowe Refrigeration representative today.
Does Lowe Refrigeration offer free delivery on all refrigeration units?
Lowe Refrigeration offers free delivery on all refrigeration units (freezers, chillers, and fridges) unless otherwise stated
Where exactly is Lowe Refrigeration based?
Lowe Refrigeration is the world's largest refrigeration company. As such, we have offices in Lisburn, Northern Ireland, Staffordshire, England, Wishaw, Scotland, Limburg in Germany, Atlanta in United States of America, Singapore and Hong Kong. Working closely together, our teams can facilitate intercontinental clients, as well as providing refrigeration services to some of the world’s most important exhibitions and events.
Click here for further information on the various Lowe Refrigeration headquarters, and their contact details.
Does Lowe Refrigeration provide refrigeration units for commercial use only, or do you also provide domestic fridges?
Here at Lowe Refrigeration, the vast majority of our clients in the commercial sector, We provide commercial refrigeration services for clients on a day-to-day basis, as well as providing temporary commercial cooler hire or food shows, exhibitions, and festivals. We do however sell wine chillers and a number of other refrigeration units for domestic use. Don't hesitate to contact a Lowe Refrigeration representative today for more information.
I am a small fish retailer and have agreed to participate in an upcoming food exhibition. What refrigeration unit would you recommend?
At Lowe Refrigeration, we carry many commercial coolers and freezers, which vary in terms of their dimensions and temperature capacity. Without discussing your requirements in person however, we would normally recommend that you use a B1 or B2 fridge, which comes with an optional ice tray for the effective presentation of fresh fish
I am a meat retailer and have an upcoming food show, what refrigeration unit would you recommend?
Many retailers select a B1, B2, B3 or B4 fan assisted curved glass serveover display counter with refrigerated understorage, when both chilling and presenting meat. However there is great variation amongst our commercial coolers, both in terms of their dimensions and chilling capacity. Please consult a Lowe Refrigeration representative today, for further information on the commercial fridge or freezer which best suits your needs.
I am a dairy producer and have an upcoming exhibition, what refrigeration unit would you recommend?
The most popular of our dairy chiller products is either a C1, C2 or C3 cabinet from the upright display range, or alternatively a cheese serve over counter such as the A1, A2 or A3. It is important however to consider the dimensions of your chosen cooler/refrigeration unit before ordering or installing. More information on the technical requirements of our commercial refrigerators are available on this site, under the products tab. Alternatively, please contact the Lowe Refrigeration representative today for further information.
I am a health drink and smoothie manufacturer and my company is participating in an upcoming food show; what fridge would you recommend in terms of size and type?
Without discussing your specific needs, we would perhaps suggest a C1, C2 or C3 open fronted multideck display chiller cabinet or alternatively a glass door display chiller such as the G4 or G6 units.
Doors Lowe Refrigeration offer fabrication services for the creation of bespoke commercial coolers or refrigeration units?
Although Lowe Refrigeration’s core business involves the sale and hire of commercial coolers, we have also fabricated a large number of bespoke refrigeration units and commercial coolers. Please contact Lowe Refrigeration today if you have a specific requirement in this area.
What is the smallest refrigeration unit that I make rent from Lowe Refrigeration?
The smallest refrigeration unit is the Napoli Counter Top Chiller or Freezer. Details on the dimensions of all our commercial fridges and freezers are available here, on the website, under each specific product (see products, sales, rental).
What is the largest refrigeration unit that I can rent from Lowe Refrigeration?
The largest refrigeration unit that we stock, is the B4 serveover counter, which measures 3 m in length. However please contact Lowe Refrigeration today if you require a larger commercial fridge or freezer, as we offer bespoke fabrication services in this regard.
Does Lowe Refrigeration purchase or sell second-hand refrigeration or chiller units?
As one of the world's largest refrigeration companies, Lowe Refrigeration, carries a large amount of stock. For quality reasons, we prefer only to sell second-hand chillers, fridges and freezers, since this guarantees the quality of inventory and offers peace of mind to our clients. We regret that we do not purchase second-hand refrigeration units of any kind; Lowe Refrigeration only sells refrigeration equipment which we have bought and maintained from new.
I am considering expanding our small farm shop to facilitate a larger range of chilled goods. Does Lowe Refrigeration offer a hire-purchase scheme for refrigeration or chiller units?
Yes, at Lowe Refrigeration we offer hire purchase schemes, which you should discuss with a Lowe Refrigeration representative; we are more than happy to help.
Does Lowe Refrigeration offer long-term rental schemes on refrigeration or chiller units?
Yes, Lowe Refrigeration offers long term rental on cold stores, fridges, freezers and all manners of commercial coolers, depending on the period of time in question. Contact a Lowe Refrigeration sales member today for more info.
Is there a minimum fee, or rental period for fridges when dealing with Lowe Refrigeration?
No. Since a fair proportion of our business involves the supply of commercial refrigeration, chillers and freezers for one-day events, it follows that there is no minimum rental period for any of our commercial coolers. If you require a commercial refrigerator for a short period of time, or an event such as a food show or exhibition, don't hesitate to contact Lowe Refrigeration representative today, they will be happy to discuss your needs.
I have booked a trade stand at an upcoming food exhibition, and have been advised by the venue to look into electrical requirements, as I may require an electrician to provide, for example, 30 amp supply. Is this likely to be the case with any of Lowe Refrigeration’s units? If so which ones?
At Lowe Refrigeration we stock many different forms of refrigeration unit, from commercial chillers, refrigerators, freezers to cold stores. It will be important to ascertain the nature of the food which you require to chill or freeze, the unit best suited to do this, and from there, its electrical requirements.
We would advise that you speak to a Lowe Refrigeration representative as they will be able to help you over the phone with the requirements of your chosen commercial refrigerator. Alternatively, use the product tab on this website to locate a refrigeration unit which suit your needs, and follow the documentation on the website, which will provide information on electrical consumption of that fridge or freezer.
I own a convenience store - what is the largest drinks display/chiller unit which Lowe Refrigeration has in stock?
The largest drinks display chiller unit which we stock, is a 3.7m remote or integral multideck chiller. Lowe Refrigeration always advises consulting a representative, or the detailed documentation which can be found for each product on the website, to ensure the suitability of a given fridge, freezer or chiller to your premises or purpose.
Does Lowe Refrigeration have a repair or service arm to the business, or does it merely sell refrigeration units?
Lowe Refrigeration has a dedicated technical services department which specialises in the service, planned preventative maintenance, parts, refurbishment, and temperature monitoring of the new and second hand and leased fridges, freezers, and chiller units which it provides to the commercial sector all over the world.
If my in-store refrigeration unit malfunctions, how long does it normally take for one of your engineers to arrive?
We aim to have a member of the Lowe Refrigeration technical services department with you within 24 hours.
Will Lowe Refrigeration oversee the delivery of my unit to our planned food exhibition, or must I collect or organise transportation myself?
Lowe Refrigeration has garnered an excellent reputation for quality and service over a 25 year history. We arrange delivery of refrigeration units to our clients all over the world.
Is there any advice that Lowe Refrigeration would give its clients prior to the installation of a dairy chiller unit in a convenience store with respect to location, temperature, or shop floor planning?
Integral dairy chiller units should be positioned to allow adequate ventilation of the chiller’s condensing unit, however care must be taken to ensure that the unit is not located too close to a draft (such as an open door or directly underneath an air conditioning unit) since the movement of air can affect the temperature of the fridge or chiller. Most dairy chillers are designed to be wall sited. Lowe Refrigeration advises that its clients leave a gap of 100 mm behind the dairy chiller unit.
I would like to brand my drinks chiller unit in keeping with a recent advertising campaign. Does Lowe Refrigeration have any reservations on the addition of decals to rented refrigeration or chilling units. Does it offer this service separately?
Lowe Refrigeration customers can affix branding to the cabinet as long as they do not block the vents as which can cause fridge or chiller cabinets to malfunction.
Any peripheral elements which are attached to a fridge or chilling cabinet, must be removed at the end of the rental period without damaging the unit. Any damage which has been caused by affixing branding to the refrigeration equipment will be charged to the hirer. Lowe Refrigeration can arrange the branding of fridges, freezers, and drinks displays at an additional cost.
How might I find out the surface area suitable for decal application on my rented fridge?
Each commercial refrigerator listed on our website under the products tab (sales or rental) has a low resolution dimensional diagram, as well as a print resolution PDF download which should describe the fridge’s dimension in greater detail.
Is thereany particular maintenance advice that Lowe Refrigeration would give for the upkeep of my refrigeration or chilling unit?
To ensure the optimum performance of your commercial fridge or freezer, Lowe Refrigeration recommends that the condenser unit must be cleaned on a regular basis and that all drains connected to the fridge should be kept clear. Of course, don't forget that Lowe Refrigeration’s technical services department specialise in the servicing, and planned preventative maintenance of, our industrial fridges.
I own an established food manufacturing firm; is discount available if I were to use Lowe Refrigeration for the rental of refrigeration units at multiple events within the year?
Yes, Lowe Refrigeration is happy to discuss discount on the rental of commercial fridges and freezers for repeat customers. Please discuss the matter further with a Lowe Refrigeration representative at your local Lowe Refrigeration headquarters.
Are fridges or chillers available in a range of colours, or is the customisation of refrigeration units an option?
As discussed above, our clients are welcome to affix branding or decals on the face of any refrigeration units (chillers, fridges, drinks display units etc) in the event that this helps our refrigerators to rhyme with corporate branding. By default, Lowe Refrigeration can change the trim colour on many of our fridge and freezer units.
Aside from refrigeration and chiller units, what other products and services does Lowe Refrigeration stock/provide?
I Lowe Refrigeration, we stock a varied range of:
Commercial Freezers,
Coldrooms,
Heated displays,
Portable sinks,Commercial icemakers
Commercial and domestic wine chillers
We also offer a fabrication service, which aims to satisfy the bespoke refrigeration requirements of larger, or niche clientele.
Are client/credit accounts available?
Yes. Contact a Lowe Refrigeration sales representative to discuss the setup of your client account.
Is insurance included within the rental fee of my fridge?
Lowe Refrigeration understands that the insurance of refrigeration units is important to its clients. Insurance is charged at an additional 5% of the rental fee of your fridge or freezer. Clients renting a refrigeration unit for a major food exhibition or show, will find details on the acquisition of insurance on all major show order forms.
I have ordered a number of refrigeration units for an upcoming food exhibition, but due to unforeseen circumstances, we are unable to attend. What is the general protocol in this situation, and what if anything am I liable to pay Lowe Refrigeration?
Where a show, event or a festival deadline has passed without notice of cancellation from the customer, that customer is liable to pay the full amount since costs will, at this point, have been incurred by Lowe Refrigeration. On events where there is no deadline date, the cancellation of your refrigeration hire must be received prior to 14 days of the commencement of the event, in order to prevent cancellation fees being charged. For further information on cancelling your refrigeration hire, and other important information, please view our terms and conditions here.
